FAQ

We offer FREE standard international shipping on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide.

We offer FREE 2-4 week worldwide standard shipping for all orders! See our Shipping Policy for more details.

Depending on your location, your order will arrive 2 to 4 weeks after it's been shipped. Due to COVID-19, some countries we ship to have been experiencing longer customs clearance times. Unfortunately, We cannot expedite this process, so we appreciate your patience. You can track your order any time on our Order Tracking page. See our Shipping Policy for more details.

Expedited shipping may be available for some products for an additional fee. Send us a message below to inquire about pricing for expedited shipping to your location.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See our Return Policy for more details.

Go to our Returns & Exchanges Portal to request a return.

Go to our Returns & Exchanges Portal to request an exchange.

You can cancel an order on your Order Confirmation Page within 2 hours of it being placed.

To cancel, click the View Order Status link in the order confirmation email we sent you. Then, select Cancel under Order Actions.

Because we process orders so quickly, we cannot guarantee your order can be canceled once 2 hours have passed. If your order has already been processed, you can return it for a refund once it arrives.

You should receive your order between 2 and 4 weeks after you receive a shipping confirmation email from us. If your order has taken longer than 4 weeks to arrive, you can track it on our Order Tracking page. Due to COVID-19, customs clearance has been taking longer than usual for certain countries we ship to. If your order shows asIn Transit, it is still on its way and is not lost.

We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you. Unfortunately, we cannot guarantee your order can be changed once it's placed. If your order has already been processed, you can return it for a refund once it arrives.

Firstly, we're so sorry you received a defective item! Please request a refund or replacement on our Returns & Exchanges Portal, and we'll make it right.

Store Of Things is headquartered in Covent Garden, London, UK, but we ship worldwide! We work with suppliers and factories around the world to offer you the most unique, timeless products.

You can send us a message using the form below or send an email to care@storeot.com. Our friendly customer care team is here to help when you need us!